Loyal fans of NARS Cosmetics have been pleading with the beauty brand not to sell their products in China.

The country requires tests to be done on animals in government labs in order for skincare and beauty products to be approved for distribution.

After much backlash, the brand finally took to Instagram this morning to address unhappy consumers concerns about animal testing:

“We want you to know that we hear you. The global elimination of animal testing needs to happen. We firmly believe that product and ingredient safety can be proven by non-animal methods, but we must comply with the local laws of the markets in which we operate, including in China. We have decided to make NARS available in China because we feel it is important to bring our vision of beauty and artistry to fans in the region. NARS does not test on animals or ask others to do so on our behalf, except where required by law. NARS is committed and actively working to advance alternative testing methods. We are proud to support the Institute for In Vitro Sciences (IIVS), a globally recognized organization at the forefront of advancing non-animal methods in China and around the world. NARS is hopeful that together, we can work toward a cruelty-free world.”

The message was hardly well-received. There are currently over 3,000 anger-fueled comments from disappointed consumers who plan on boycotting the once beloved beauty brand until they pledge to be cruelty-free.